01. Fees and Payment

1.1 Fees

All fees are non-refundable. No exceptions apply except as expressly required by applicable law or final court order. Any discretionary consideration for one-time projects described in the Refund Policy applies solely to one-time custom projects where no work has been initiated, and does not apply to any recurring subscription service. Fees are subject to change with 30 days written notice as outlined in Section 1.6.

1.2 Taxes

All fees and other amounts payable by Customer are exclusive of taxes. Customer is responsible for all applicable sales, use, excise, and similar taxes, except taxes imposed on Provider’s income.

1.3 Payment

Customer shall pay all fees via credit card, ACH, wire transfer, or other methods specified in invoices. All payments must be made in U.S. dollars and to the account or address specified on the invoice.

1.4 Late Payment

• Customer shall reimburse Provider for all reasonable costs of collection, including attorneys’ fees, court costs, and collection agency fees.
• If non-payment continues for ten (10) calendar days after written notice, Provider may suspend performance of services until all amounts are paid, without liability.

1.5 No Deductions or Setoffs

All amounts due must be paid in full without deduction, recoupment, or withholding, except as required by law.

1.6 Fee Increases

Provider may increase fees after the first contract year by providing written notice at least thirty (30) days before the renewal.

02. Non-Refundable Services

All digital services, including Shopify store management, website development, product feed updates, hosting, and consulting, are final and non-refundable once commenced. No exceptions apply to recurring subscription services under any circumstances.

Services are deemed commenced upon the earliest of: (a) Provider's receipt of payment, (b) Provider's initiation of any account setup, onboarding, or administrative activity related to Client's account, or (c) any access granted by Client to their Shopify store, API credentials, or related platforms. For recurring subscription services, each billing period is independently deemed commenced upon payment regardless of the volume of updates performed during that period.

03. Term and Termination

3.1 Initial Term

The initial term begins on the invoice date and continues for the billing frequency noted on the invoice (“Initial Term”).

3.2 Renewal Term

This Agreement automatically renews for successive billing periods unless terminated per this Agreement (“Renewal Term”).

3.3 Termination

• Customer may terminate without cause by providing thirty (30) days’ written notice before the next renewal date.
• Provider may terminate without cause at the end of any term with thirty (30) days’ written notice.
• Provider may terminate immediately if Customer fails to pay any amounts due within ten (10) days of notice.
• Either Party may terminate for material breach if uncured within thirty (30) days after written notice, or immediately if breach is incurable.
• Either Party may terminate immediately if the other Party becomes insolvent, files for bankruptcy, or has a receiver appointed.

3.4 Effect of Termination or Expiration

• All rights and licenses granted under this Agreement terminate immediately.
• Provider shall cease use of Customer data and return or destroy such data upon written request.
• Customer shall cease use of Provider materials and destroy or return all copies.
• Termination does not affect ownership of purchased services or equipment. Customer may continue to use any equipment or materials legally owned.
• Provider may disable all access to services after termination.
• No refunds will be provided unless expressly required by law or court order.

04. Service Delivery Records & Documentation

Provider maintains comprehensive service delivery records as a standard business practice, including but not limited to API transaction logs, work completion timestamps, and screenshots, all of which constitute admissible evidence of service delivery.

05. Notices

All notices must be in writing and sent as follows:

To Provider:
Zenith Tech dba Furniture Websites
Email: [email protected]
Attention: Legal Department

To Customer:
To the email address listed in the invoice or as otherwise provided by Customer in writing.